Take the 2-minute tour ×
User Experience Stack Exchange is a question and answer site for user experience researchers and experts. It's 100% free, no registration required.

Our site is expanding internationally. During our checkout process, we ask customers to give us billing information such as Address, City, State, & Zip Code. This is used both for fraud prevention and for customer analytics. While I would love to eliminate these fields since we aren't shipping anything, business conditions exist where we need to keep collecting this info.

The kicker to all of this is that we are strong proponents of minimizing clicks to purchase, and the USA/Canada will likely remain 90% of our business for the foreseeable future.

Has anyone seen any excellent international address forms out there in the wild? I have read this excellent article International Address Fields in Web Forms but was wondering if there were any studies a bit more up-to-date than this.

share|improve this question
3  
Not a study, but this list or formats for international addresses, very exhaustive, although not complete may help you –  PatomaS Mar 5 at 2:08
    
Is your intention that everybody should use the same set of fields, regardless of country, and that you want to make as little impact as possible on the customer journey for US/Canada residents? Or is the idea that the address section should switch to international format when the customer informs the page that he/she lives outside US/Canada? –  Babossa May 16 at 21:01

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Browse other questions tagged or ask your own question.