I recently wrote to First Capital Connect to raise a number of issues with them relating to their St Pancras Thameslink station layout, and also complained that their site features the current date & time on every page, giving casual readers the impression that each page is bang up to date, when in fact it's simply the date & time that the page was rendered (it's not even a live clock) and there is no indication at all of how fresh the content is. Visit http://www.firstcapitalconnect.co.uk/Main.php?iCmsPageId=77 and refresh the page after a minute, the time will change.
To me this is a pretty severe UX blunder which is why I brought it to their attention, and I did so without mentioning my profession but they replied simply to say "The website is supposed to show the current date and time, but I can assure you that the website is regularly updated with information." which I think is an inadequate response, so I would like to respond again with a more detailed/authoritative/qualified criticism of the presence of this date/time stamp, ideally citing references.
However, despite looking pretty hard I haven't yet found a UX/usability article from an suitably authoritative source (i.e. one that they will find convincing) covering this topic - does anyone know of one?
(And if you'd like to contribute thoughts on this topic please do!)