Writing use cases is a very important task. It helps stake holders, project members, developers and architects to focus on specific needs for users. I find joy in writing use cases. But sometimes I find myself stuck in a gender wording problem since writing
'a user' creates an unwanted distance between the reader of the use case and the message I want to convey.
To bridge this mental gap I often use
she (as in human) or
he/she (either one) but never he. However, is this the appropriate way to use gender specifics in use cases, or is there a better way?