Caveat: I was inspired by this UX.SE question, and have reused an image from it.
Recently, gmail has switched its "reply" function to use an "on-page-docked" window. Responses to this new UI have been varied. Some users really like it, and other users have serious problems with it.
One problem it has is that it provides a poor experience for writing/editing long emails (2,000+ words). Some activities that characterise this style of interaction include:
- Writing for extended periods of time (30 minutes - 2 hours)
- Reviewing previously written sections of the email before continuing
- Moving text between different paragraphs
- Greater time and attention spent on formatting than in short emails
How can the new interface be improved to facilitate this use case?