I am involved in a project for redesigning client's intranet. As a part of deliverable, client is looking for intranet maturity model. Does anyone have an idea what steps to follow while deriving this model?
While re/searching, I found that the term 'Intranet Maturity Framework' (or Intranet Maturity Model) was coined by Razorfish. The report is available here. This report describes different 6 stages in which intranet can be mapped; obviously, next stage would be recommended while going further. But I am not able to relate if I want to map where client's intranet lies in this maturity model and how to derive it.
Is it subjective evaluation performed by some industry expert only? or it can be achieved through user surveys? (If yes, what kind of questions need to be asked in the survey)