I am a UX designer, and my task in a desktop application development is to discover what is the need of the users and how they would want to use it. It's a UX designing job plus customer discovery/understanding job.
Now, the target segments of my customers are professionals (engineers/sales), and being in an Asian country ( south east asia to be exact), even the professionals are not good in expressing what they want and what they need. I have a hard time to get them talking and express their opinion. When I present my prototype in front of them, usually they would not have any opinion at all.
In the end, I feel like I am wasting time preparing prototype since either their feedback is usually lame ( "can you make sure that the text box doesn't overlap with other text box"? Yeah, I know that bug, but it's just a prototype, can we move on to something bigger? Like the overall userflow and how would you use the application?), or worse still, there is no feedback.
The users either don't know how to tell what they need, or they don't even know what they need.
How to get them talking in a fruitful way as far as application development is concerned?