User Experience Stack Exchange is a question and answer site for user experience researchers and experts. It's 100% free, no registration required.

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

Situations regarding terrorism, floods, epidemics etc. are quite improbable yet real, so there must be systems dealing with them. In movies, a 15-or-so feet tall screen presents either a map with cities and big numbers or big progress bar - Hollywood productions present nothing but eyecandies building up the atmosphere.

Let's try to separate fiction from reality. My assumption is that improbable, non-typical situations may need flexible approach, but due to potential chaos in such situations, user actions should be streamlined, simplified, clear and accessible.

There are not many resources on the Internet about it, or these are hard to find. One that I have found is:, plus there is an article on Wikipedia regarding emergency population wartning: - but described here are mainly broadcasting services, not situation management tools etc. I assume such system should at least:

  • offer general support for the users regarding information how to deal with standard situations (first aid, safety, food preparation etc.)
  • offer communication features for informing citizens about situation
  • letting them send reports from the field
  • support multi-channel, streamlined information broadcasting (Internet, TV, radio) to avoid chaos

Because the interface of such system is not what people deal with on daily basis, two questions arise:

From the perspective of people dealing with the situation: what is the proper approach for granting reasonable balance between ease of use versus access to (probably) massive information amounts?

From the perspective of citizens: what is the proper approach for simplifying and streamlining information for these users and what features should be implemented to serve this function?

share|improve this question

closed as too broad by JonW Jul 16 '13 at 9:42

There are either too many possible answers, or good answers would be too long for this format. Please add details to narrow the answer set or to isolate an issue that can be answered in a few paragraphs.If this question can be reworded to fit the rules in the help center, please edit the question.

Yes, this is very interesting but also very broad, as you say. – Matt Obee Jul 16 '13 at 8:32
There is way too much going on here for anyone to reasonably answer in in a single answer post I think. It's practically a dissertation topic! Can you slim it down a bit and focus on one particular area? Remember, this is a Question and Answer site, not a discussion forum. – JonW Jul 16 '13 at 8:42
It can be narrowed down to two areas at minimum, I think: communication channels and UX for both users and people managing such situations. Would it be ok like this? – Dominik Oslizlo Jul 16 '13 at 8:44
I still don't understand what the answerable question would be around that though. It is an interesting topic, but not every interesting UX topic is a fit for a Q&A site. What would be the actual question? – JonW Jul 16 '13 at 8:52
I've put it on hold for the time being, but please see if there is an answerable question in here that you can restructure the question around as it's an interesting topic, just too big currently for a Q&A site. – JonW Jul 16 '13 at 9:43