I recently raised an issue with my team about having two input areas on the screen using two similar terms that might cause confusion to the user. On the screen there is a field to enter comments and right below that we have another field labeled "Quality/Feedback" which to me implies "Quality" / (or) "Feedback".
Well that's the issue I raised, Comments and Feedback are very similar and simply removing the "/" and committing the bottom field to "Quality Feedback" would help differentiate which field should be used when.
This is incorrect right? Or am I crazy? I raised this issue on another section where we have two fields next to each other one called "Notes" and the other "Comments"...
Any feedback to help justify against this would be greatly appreciated :)