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We design a Help window for a mobile application. Ideally, how many clicks should be there before user reach the Help.

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marked as duplicate by Marjan Venema, Matt Obee, msanford, rk., 3nafish Jun 16 '13 at 0:03

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Hi Mrini, welcome to UX.se! Right now, the answer to your question is 'One'. If you provide more context you will get a better answer. What is the app about? What does it do? What cases require a help window? etc. –  rk. Jun 15 '13 at 6:09
    
Welcome Mrini, but have you even tried googling for this? There are plenty of articles out there that can help you determine this. –  Marjan Venema Jun 15 '13 at 9:28
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Also, How Many Clicks for Given Action? on this site may be of help to you. –  Marjan Venema Jun 15 '13 at 9:30

2 Answers 2

The simple answer is the number of the 'clicks' does not matter. It is the quality of the 'clicks' that matter. If there are 20 steps but they are very clear it is better than 5 steps that are really difficult for the user to see and understand.

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you definitely don't want to click 20 times to a simple need like help. Number of clicks matter and that is why in the usability matrix, number of clicks is one assessment criteria to user experience. –  Salman Jun 15 '13 at 14:41
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I've never heard of 'the usability matrix' - it sounds like it's an attempt to but distinct values on things that are naturally subjective. The aim, of course, is always to create apparent simplicity, but that simplicity cannot be boiled down to the number of clicks. If something takes three clicks but those clicks are confusing and hard to misunderstand then that number is a poor indication of usability. Conversely a good system may indeed take 20 clicks to reach a goal if those 20 clicks take the user forward in the right way. Don't use clicks as a core metric for usability. –  Stewart Dean Jun 16 '13 at 13:34

As you didn't provide context my answer is broader. You can use 5 whys technique to re-think your app UX and eliminate need of help.

The example of 5 Whys session could be:

  1. Why user need help [in particular case]?
    Because user doesn't go to the next step.
  2. Why user doesn't go to the next step?
    Because he doesn't see the Next button.
  3. Why user doesn't see the Next button?
    Because the Next button is not perceived as control.
  4. Why the Next button is not perceived as control?
    Because of the button's visual design.
  5. How can I re-design the button to make it more affordable?
    And this is narrow UX problem you can solve!
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