I am working on an app that starts installing any pending updates when a user logs off the (Windows) workstation. The finished app will look like this (minus 'button1'):
Our branding is in the corners, so when it's full screen it won't be so bunched together.
As some of us know, system updates are a thorn in the typical user's side. Perhaps they don't understand the necessity of the process, don't care, or both. So, there will likely be some frustration involved as the users see this. In the middle is a traditional Windows Progress bar that hooks to a timer, which updates the progress every 5 seconds (it's tied to the progress of the actual updates, so it's fully functional and won't move unless there's real progress made).
My aim is that when user's can see the progress and that will ease some tension, of course the main goal is to limit calls to the helpdesk in the process of deploying updates.
I was thinking about adding the name of the update that is currently installing, and/or the current time: Something to let users know that the install isn't frozen.
My question: Is this the most effective way that this can be done? With regards to presentation of progress and lack of information, both done with the goal of lowering frustration.