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I'm trying to decide what the best way to display the following options to a user is:

  • Contact / Social Connection Links (ex. find "company name" on Twitter / Facebook)
  • Support options (ex. in-app documentation, support links, contact options)
  • Sharing options (ex. share this app, donate, buy iPhone edition)
  • Brief preferences / settings

Currently I display this information in a single window: enter image description here

I feel that the information could be better conveyed through a menu like this:

mockup

download bmml source – Wireframes created with Balsamiq Mockups

I have a feeling that the support options and preferences should be in an entirely different section altogether. But how should everything be displayed? Would a menu or window be a better experience for the user? Something else?

Help, tips, ideas, suggestions are all appreciated.

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Could you clarify what the Web/Twitter/Facebook buttons do? Who's profiles does that link to, or what does it do? –  Koen Lageveen May 11 '13 at 10:18
    
@KoenLageveen They are links to the product / developer's profiles and sites for the app. –  Sam May 11 '13 at 15:30
    
Thanks, I've updated my answer to reflect this. –  Koen Lageveen May 11 '13 at 18:02

1 Answer 1

up vote 3 down vote accepted

If this is on OSX, the Preferences go in the "App name" menu, not in Help. And that should only feature actual preferences and settings.

Contact and Support/documentation do go in Help. It's not a preference to look at documentation. You could have an "About" popup, accessed from the Help menu, similar to what you have now. This could feature these options: Contact, Support/documentation, Share, Download iPhone/iPad edition. But be sure the documentation is also directly accessible from the Help menu.

So... Having everything in a menu gives your users direct access to them. It also clutters things up and you don't really have the space to explain what each thing does. I think this mockup already stretches what you can put in the Help menu, so I would consider moving a number of things to the About popup. While Donate should probably stay, it would be better to collect things like Facebook, Twitter, Website, Contact etc. in an About popup.

mockup

download bmml source – Wireframes created with Balsamiq Mockups

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