Currently working on bettering our internal tool/ticketing system's UI. We have several products - broken up by category, of course. Each product has an email template that a technician will wend in reply to a client's request. We are working with our some 40+ email templates that will be interacted with regularly.
The problem we're trying to solve is:
"How can we provide a large list of product email templates?" The team has agreed upon the below as the best candidates to resolve this issue. However, we are pretty evenly split in either direction. I pulled the below screenshots from Jquery UI to display the options we are deliberating on. Option One being a Tiered Menu Tree, and Option Two an autocomplete search box.
And now to the meat of it: While we have decided to pull the technicians for input on which option best fits their workflow, I find myself struck with a question I've not come across:
Can required keystrokes be measured the the same as mouse clicks? And if so, how are the keystrokes be calculated? I am puzzled with calculating the keystrokes because the number entered can/will vary based on the user, and the desired object. The user's familiarity might also come in to play.
Please note: I pose (not sure if this is standard) that the mouse over steps required to navigate a sub-menu should be measured as a "clicks", because the user is required to accurately place the cursor over a specific object to receive a desired outcome.
Any insight/feedback is greatly appreciated!