I am looking for standardised techniques or question sets that can be used to test the value, credibility or trustworthiness of a community advice site.
In particular, I'm interested in testing whether users interpret the site as:
- having enough rich content to be worth searching for advice on their topic of interest
- being specific enough to offer advice that can be acted on, or which will be effective in removing a worry
- being populated by members who are sufficiently like themselves to offer advice that is relevant to the participant
- being sufficiently community-led to be seen as independent, and not, for example, as pushing a particular product or approach
Does anyone know of any resources which might help to develop a test of these characteristics?
Note: I have an additional constraint, which is that I need to test designs, and not a live site, so there is a limit to the volume of actual content I can expose participants to. However, I am happy to adapt test questions designed for a live site as needed.