I am under the impression that if you try to make a "human" feel to a particular website or app, that a user will find it easier to use.
After a short discussion with a colleague, I realize this may not be the consensus among the UX community.
By human, I mean stuff like:
- Instead of "Your transaction was successful.", saying "Awesome! Everything worked."
- Instead of showing check boxes and warning signs, stuff like thumbs up and thumbs down
I was wondering what ux.stackexchange thought about this.
Let's try to keep this as objective as possible. Try to include examples from reputable sources.