I work in health care and am trying to establish some practices and protocols for conducting user research on physicians. However, the health care industry has some constraints that make user research a little more of a challenge:
- The protected nature of health information makes direct observation of physicians at work difficult or impossible.
- The physician workload means its very difficult for them to commit to a task analysis session with us (these would have to be held away from the physician office, which increases their time commitment).
The standard techniques practiced by my colleagues are interviews and surveys, but I am loathe to rely exclusively on these due to the well known gap between the ways people think and the ways they act.
What are some additional techniques I can employ that (a) require low effort on the part of the participant and (b) do not compromise sensitive information?