Take the 2-minute tour ×
User Experience Stack Exchange is a question and answer site for user experience researchers and experts. It's 100% free, no registration required.

We are having a dilemma and I thought to ask the experts.

We offer video, xml and package (< video plus XML) downloads. If the user downloads the video, a green marker appears showing that it has been downloaded. When someone downloads the XML, the same thing happens. Now, the point of contention is the package download. I think that if the user clicks on download package, only the package icons should change to green. My coworkers think that all three should be marked: Video, xml and package.

Which one is the best way?

share|improve this question
add comment

3 Answers

None of the above. Just list the video and XML, each having a green marker displayed when downloaded - like this:

mockup

download bmml source – Wireframes created with Balsamiq Mockups

share|improve this answer
add comment

Of the two options you listed, it is probably more sensible to only mark the package as being downloaded. Otherwise, your interface will suggest that three things are being downloaded, which is only likely to be confusing.

That said, I recommend the approach that Benny suggested in his answer. This has the advantage of communicating to the user exactly what it is that they're doing.

share|improve this answer
    
Thanks for both responses. Benny, I totally agree with the suggestion, unfortunately, we can't change the interface just yet. –  Ana Feb 20 '13 at 15:11
add comment

We are building something similar,

I would suggest to slightly dim down the other options when the package are chosen. When someone wants the whole package, the other options becomes obsolete.

This would require a third state: Disabled / Dimmed down

The question to answer next is how long they should be dimmed down - maybe until the package has started downloading?

A third functionality would be to cancel the download on a second click, but this might be confusing or overthinking from my side (in all cases, test)

share|improve this answer
add comment

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.