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In other words, you know the typical sequence for a user based on previous interviews. You would want the next interaction to be easy to find and be a logical next step.

So what are examples or considerations when designing for this?

In the project that I am working on, it is for medical equipment. So typically the user hears about the product at a tradeshow. Then a user visits the site and tends to do the following:

  1. Watches the intro video
  2. Browses testimonials
  3. Reads warranty info
  4. Downloads the technical documents
  5. Submits contact information to speak with representative about pricing.

My goal was a general visual design of the patterns so that I can present this to the client (as we are still in design phase) when discussing the design of the page.

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I think you missed out the all important word 'client' in the last sentence in the description above. So what you want is a format for showing the flow to the client - not the flow to the user ? –  PhillipW Jan 23 '13 at 9:10
    
@PhillipW Yes, nice catch on missing words. The reason for my question is because I wanted to show a mockup with illustrations so that I can present this to the client because we are still researching. They gave us the business requirements and suggested layout but I was able to get free reign for now, so I want to make sure that I can communicate why research shows that the proposed layout is effective and more pleasant experience to users, so we can get the go ahead to proceed in that direction. –  JGallardo Jan 23 '13 at 19:24

1 Answer 1

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Give users some guidelines of what to do next.

It could be done vertically: just place the information one after another in the desired order.

Or, in a case you have a lot of information, it could be a wizard-like bar at the top of the page which will guide user through the screens at desired order:

enter image description here

But in a case of the horizontal bar, let user jump from one screen to another freely (i.e. don't limit user movements between screens). It's not a wizard, it's a guideline, and in the same time a navigation, which should help your users to choose next steps quickly.

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Ok this is very cool, Alex. I will definitely use this design in projects. In the site that I am currently designing though, most of the interactions happen vertically and across pages because the site has a lot of technical documentation that can be read. However, I LOVE THIS for the technical support feature because it can guide users through a simple way to submit a request, so I am now thinking of having pictures of the steps to supplement the bullet point written instructions. Thanks for chiming in. –  JGallardo Jan 23 '13 at 19:16

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