I have a lead follow up management tool with a feature where the leads are prioritised according to the nearest time for follow-up.
So for example....
lead A follow up call is scheduled for 3 hours 1 min. (181 mins)
lead B follow up call is scheduled for 3 hours. (180 mins)
lead C follow up call is scheduled for 48 hours (2880 mins)
So the list would display in time order: lead B, lead A, lead C
When the lead B follow up countdown is at 2 minutes remaining, a reminder pop up opens, asking the user to take the follow up call.
Should I force the user (cold calling guy) with a pop up displaying the lead B information, and disable background information unless the popup is clicked on or lead called? and therefore should I minimize the pop up after 1 min?
If I disable the background information, what about lead A, which is just 1 min behind?
What should happen if the user missed the follow-up, because he was not on seat? (I have considered a section where he can check missed follow-ups)
Are there any good interface examples that show lead follow-ups sorted by time?