Take the 2-minute tour ×
User Experience Stack Exchange is a question and answer site for user experience researchers and experts. It's 100% free, no registration required.

For a KIOSK application, the user is required to view the entire disclosure before they are allowed to continue. This is a legal requirement, the legal team also turned down an 'I agree' checkbox. We do not expect the user to fully read and understand the disclosure, we are just legally required to show them the entire passage before allowing them to proceed.

--

I have a couple proposals that I wanted to run by you guys for feedback:

In the examples below the [NEXT] Button will act the same as the [SCROLL DOWN] button and advance the view by 1 PAGE

OPTION 1: The user is limited to a 'NEXT' Button until they reach the last page, when scroll controls are then enabled to allow them to view any previous content as well as the final 'continue' option

enter image description here

OPTION 2: Same as option1, but the scroll options are always availbile enter image description here

OPTION 3: In this example, there is no alternative [NEXT] button, the user will have to use the scroll controls to continue -- an alternative to this is to only present the [SCROLL DOWN] button until the user reaches the last page enter image description here

OPTION 4: Display disabled options, with scroll enabled -- options are enabled once bottom of disclosure is reached enter image description here


Im leaning towards option 1 , as it forces the user to get through to the last page quickly what are your thoughts?

share|improve this question
    
Is the kiosk a touch screen or is there a keyboard/mouse that the user will be using to interact with the UI? –  Charles Wesley Dec 17 '12 at 18:37
    
Is it safe to assume the kiosk is not an iPad and/or cannot support multi-touch/swipe interactions? The iOS legal acceptance is the gold standard I try to follow. In any case, if you intend to go with a 'next, next, next' solution (opt 1 or 2), you need to provide a 'previous' button in case the user decides they actually do want to read it, just like you have a scroll up button in opt 3 and 4. For this reason I think opt 4 is best, but it depends on the layout of interactions on the preceeding screens to this one. Also, cancel should not be disabled in opt 4. –  Shash Dec 17 '12 at 19:49
    
Is there anything you feel is missing from the answers provided? If not, would you mind marking one as accepted? –  Kit Grose Feb 18 '13 at 5:55

4 Answers 4

I would not do any paging with navigation buttons.

I would disable the continue button until the text box has been scrolled all the way to the end.

The reality is your users are either going to read it or they are not. Adding more buttons or messing with the scroll buttons is not going to make someone read who doesn't want to read. You're just irritating them.

If the requirement is that the user has to have read the agreement and letting them click through doesn't meet that requirement, then the solution I just described is a reasonable design to say that the user has no excuse for not knowing what is in the terms.

Scrolling is a conscious action the user needs to take, and it ensures that the user "saw" everything in the disclosure. Whether they read it or not is on them, not the site, and they can't claim the site didn't make them aware of the terms.

This implementation is common, so the user should be familiar with it. It should also pass the requirement, because short of a multiple choice quiz on the content of the message, a user could click through any of your solutions without reading the material, so you might as well make the experience as simple as it can be.

mockup

download bmml source – Wireframes created with Balsamiq Mockups

share|improve this answer
    
I added your suggestion as option 4, my concern for this is that while on the computer it is a common pattern, this kiosk application will be used by elderly people as well and they may need the extra hand holding –  user15564 Dec 17 '12 at 18:23
    
The second sentence of my answer: disable the continue button until the text box has been scrolled all the way to the end. See updated answer with mockup –  Charles Wesley Dec 17 '12 at 18:24
    
I would also update your question at the top to say it is a kiosk--I didn't notice the kiosk tag so I was assuming a web account creation screen or software installer type use case. I still think scrolling to the bottom is best, but would test with scrolling and paging to see what is most effective for your users. –  Charles Wesley Dec 17 '12 at 18:32
    
I think it's easier to click a button multiple times than scrolling. –  AndreKR Dec 17 '12 at 20:59
    
Depending on the height of the scroll bar, one could argue that clicking and dragging a few hundred pixels and then clicking a button ten pixels below that requires the user's mouse to travel less distance and requires only two clicks. But perhaps the size of the scroll bar would be too small of a target for kiosk users who are elderly. Only way to know for sure would be to mock both up and see how they do. –  Charles Wesley Dec 17 '12 at 21:20

Often when terms-of-use or license agreements are presented there is a checkbox to the effect of "I have read and agree..." that must be checked before the process can continue. And often one is not forced to scroll all the way through something before indicating agreement.

Unless you feel there's a legal reason to force people to scroll down I wouldn't do it, because it definitely doesn't force people to read it, but it could cause some confusion for those that don't understand they have to scroll all the way down to continue.

I'd have an Agree checkbox always visible at the bottom to the left of the Continue button, and keep the Continue button disabled until the Agree checkbox is checked, and allow people to scroll and read or not.

share|improve this answer
    
I updated my org post -- the legal team turned down an I agree check box –  user15564 Dec 17 '12 at 18:53
    
@user15564 Then I think your option 1 or some variation of it is best. No scroll bars, just one option, "Next" or nothing. Scroll bars and the "Next" might confuse people. –  obelia Dec 17 '12 at 19:29

We have to answer one big question here: Is it actually important for users to understand the full disclosure, or do you want them just to say they did? They're two different answers, because it's unlikely and unreasonable for people to read the full disclosure (and it's often used as a way to force unpopular constraints on a user if they just click though without reading)!

  • If you want people to just satisfy legal requirements and say they saw everything, Charles's answer is sufficient.
  • If actual understanding of the disclosure is important, you're going to need to repackage the disclosure into something that is easily digestible yet still satisfies legal obligations (e.g. layman's translations, collapsible sections), so users are actually informed rather than glazing over at the sight of boilerplate.
share|improve this answer
    
Sorry, I added additonal info to my org post -- it is just a legal requirement, we do not expect the user to read and understand the entire disclosure (the legal team refused our copy updates as well) so really we just want them to get through it as quickly as possible –  user15564 Dec 17 '12 at 18:51

Firstly I'd say you have a legal team who appears from the outside to be protecting themselves more than helping you and your users. That they are forcing on your users constraints that are extremely uncommon makes this a difficult task.

To answer your question depends greatly on your target hardware. If you're looking to deploy on infrared plane touch screens you should consider letting users flick to scroll the text (that allows them to scroll at whatever pace they like).

If you're using a PCT or resistive screen, provide two buttons to scroll the text and accelerate the scroll speed when either is held down for more than a second or so.

You might also consider reducing the point size of the text to reduce the overall height of the text but I suspect that will have negative implications for an older user base.

Regardless of your final outcome, one change you should definitely take is to increase the distance between the "Accept" and "Cancel" buttons: touch screens and fingers are both particularly poor at targeting things (and with an older audience like you mention the effect is exacerbated), and accidentally hitting "Cancel" (and thus forcing the user to scroll the whole message again to accept it) is not going to give your users a very good first interaction with your product.

share|improve this answer

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.