User Experience Stack Exchange is a question and answer site for user experience researchers and experts. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

I have run a small test (1,000 views, ~650 clicks) for a homepage of a site using CrazyEgg.

Of all the clicked areas, the "2" and "Next" from the only pagination buttons right at the bottom of the page (about 4 viewports down) are the hottest of the whole heatmap. Somewhat contrary to this though, is their scrollmap, which indicates nobody is scrolling to that area of the page (0 ~ 10% coolness by their scale).

Which one is to be valued?

share|improve this question
Maybe you're using rollover buttons which are not visible to CrazyEgg? – Roger Attrill Nov 10 '12 at 14:12
just simple buttons, thanks for the suggestion though – Leon Stafford Nov 11 '12 at 2:40
up vote 3 down vote accepted

Why do you think the results are contrary?

Without seeing the page it's hard to understand exactly what's going on - but the results don't seem contradictory.

For example you could explain it like this: Few people scrolled. However all those people probably didn't find what they wanted (which is why they scrolled) and would then naturally click on the next button (if they didn't get bored and go away).

You should value all the results - and look at the context of the interaction and the users to figure out what's happening and what, if anything, needs improving.

share|improve this answer
Thanks Adrian, I think that explains it. The sheer number of people who went to the bottom were looking for more and so clicked to the 2nd/next page in such high volume. I'll do further analysis to determine what % of total visitors are those who don't find what they are looking for on the homepage. – Leon Stafford Nov 11 '12 at 2:44

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.