I am interested in research on Walk-up-and-use systems.
From what I found so far, Walk-up-and-use systems are described as
- "system that requires no explicit user training" (hci-hub, FH Kaiserslautern)
- "a system that needs to be so self-explanatory that first-time or one-time users can use the system effectively without any prior introduction/training" (Encyclopedia, Interaction Design Foundation)
- other equally short describtions
followed by the usual examples: ATMs, Ticket machines and kiosk systems.
Are there any scientific publications dealing specifically with this kind of systems, mainly from the usability point of view?
I'd also be interested in case studies mentioning problems with public service systems.