I am facing the following problem:
We provide multiple financial services to all sort of profiles (retail & business).
Some profiles (reached a certain age and risky profiles) are not allowed to start a particular flow. The first type won't change over time but the second type CAN change.
How do you explain it to these users in a meaningful understanding way?
- Just hide the flow?
- Show a message immediately before starting the flow or on the first screen?
- Make a separate sorry page?