I have published a small Android App. It is a Remote Control for PowerPoint. The Software itself would work just fine, however I have a few small issues with my users. As you can imagine, a user has to install a small Windows Program. In order to control a Slideshow, a User must start the App and the Windows Program, and then they have to scan a QR Code. In between I am running a TomCat Servlet XMLRPC Container, where I get some usage Information from the HTTP Server Log.
I have a Website with Instructions and Downloads. Most Users I find in my Apache Log are only starting the App, they never pair with a SlideShow, and of course, they never come back.
To me it looks like, they found my App in Google Play, the install it, and then they notice that they need to install a program on a Windows Computer having also PowerPoint installed. I can't get rid of the Windows Tool, so I need to guide my users clearly to the download.
What is the best way to make sure my users are able to use the app and tool without getting frustrated or without realising that one part of the pair exists?