I want to point out this publication:
ANKER HELMS J0RGENSEN
Thinking-aloud in user interface design:
a method promoting cognitive ergonomics
Volume 33, Issue 4, 1990
The thinking-aloud method has been used successfully in user interface research.
The present study investigates the application of the method for user interface
design. The study is based on interviews with nine systems designers who had used
the method in design practice. Their application ofthe method wasin general very
successful. This paper focuses on a unique property of this method: its inherent
promotion of cognitive ergonomics due to the timely, genuine and applicable
feedback to the designers in the design context.
This extract shows, that in the context of the paper the thinking-aloud method was used to get feedback on user interfaces:
The thinking-aloud method consists in having a user working with a computer
system (prototype, paper mock-up or documentation) while 'thinking-aloud', i.e.,
spontaneously (or prompted) verbalizing ideas, facts, plans, beliefs, expectations,
doubt, anxiety, etc. that comes to mind during the work. Typically a scenario is
developed for the tests, i.e., an artificial work context with specific tasks that can be
accomplished by means of the system.
The term "user experience" is also explicitly mentioned in a citation:
One of the most striking results of the application of the thinking-aloud method is the
value of the feedback the designers get in context, thereby overcoming one of the main
problems with the formal methods (limitation of scope) and informal guidelines
(mismatch between the normative guidelines and the design context at hand).
Whiteside and Wixon (1987) put it thus:
Usability, ultimately, lives in user experience.
Therefore usability engineering must be grounded in experience.
Usability engineering provides tools for uncovering user experience (p. 17).
The reference to which Jorgensen refers to is:
WHITESIDE, J. and WIXON, D. 1987,The dialectic of usability engineering, in H.-J. Bullinger and B.
Shackel (eds) Proceedings oj Human-Computer lnteraction-s-lNTERACT '87, (Elsevier,