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I am designing a UI for a support applying system. Currently applications are made manually on paper and users are known to have very little knowledge on electronic services. Plan is to study the traditional paper application process. what kind of data is most relevant for this kind of study?

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Could you add some more detail, not sure what you mean by "support applying system". –  SteB Oct 7 '12 at 7:27
    
system that you can use to apply grants, variety of different types of support money –  kuakeli Oct 9 '12 at 7:42
    
Could you expand on "what kind of data is most relevant for this kind of study?" –  SteB Oct 9 '12 at 8:45
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1 Answer 1

This sounds like a fairly straight-forward Request -> Approval/Decline workflow.

Whenever I've been asked to come up with a computer version of a manual process, the best approach I've found (which may not always possible) is to sit down on-site with someone who knows the manual process inside-out and let them take me through it.
I make notes on the process/workflow (how many steps, who's involved), ask questions and try to see which parts could be automated.

The important thing is that you establish a contact who knows the manual system well and whom you can call/email with any questions you may have, essentially you want to absorb as much of their domain-specific knowledge as possible.

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