We have a part of our intranet that lists all the foreign language speakers within the organization that fellow employees can reach out to if they need translation assistance. Naturally, there are many speakers of the more common languages such as Spanish or French, and fewer of the less common languages.
The current challenge is that when someone filters down to see high frequency language speakers (such as Spanish), those at the top of the default sort end up getting all the traffic asking for translation assistance (for the user, there is no reason to look further), while those at the bottom of the default sort are almost never contacted. Regardless of the chosen sort, it seems this pattern will continue.
What are good ways to prevent this type of bias from happening?
We have discussed:
- Randomizing results within the filter
- Tracking clicks and sort least to most popular within the filter (translators are contacted with an email link)