Specific example to understand it better.
I have a meeting application, it has the ff menus:
- Meeting Schedule - contains pre-created meetings
- My Documents - contains documents uploaded to the server
Now, user can start a meeting using this flow:
Tap Meeting Schedule -> Select a meeting in the list -> Tap Start Meeting
Tap My Documents -> Select a document from the list -> Tap Start Meeting
Now the problem here is it's not clear immediately how to start a meeting, user needs to explore more to find out "oh I have to click this and that" in order to discover how to create a meeting.
Solution: Add a new menu: "New Meeting"
So we now have
- "New Meeting"
- "Meeting Schedule"
- "My Documents"
Immediately, it's clear how to start a new meeting.
For the content of "New Meeting", user will be able to 1) specify meeting title 2) select a document (which is a popup to select from Meeting Schedule and My Documents) 3) Start Meeting button
The question is We now have multiple ways to start a meeting, will this confuse users? I believe adding "New Meeting" menu is a huge plus to UX, but will this confuse users because they can also start from a different flow?
[update] Is there a specific term for this problem?