Take the 2-minute tour ×
User Experience Stack Exchange is a question and answer site for user experience researchers and experts. It's 100% free, no registration required.

I am designing a multistep proces that nicely shows the user which step he is in. Between the second to last and the last step the user needs to click on a confirmation link send via e-mail.

My question is: should we display this last step in the "step 1, step 2, step 3,.." navigation/progress bar. In other words, should the user be redirected to the last step of the proces (being the confirmation of their e-mail verfication and thus succesful process) after their e-mail verification? Or shouldn't we make this last step part of the visual steps of the proces? Especially since many users will be directed from their e-mail to a new window while having the original still open it could be more clear to show this confirmation as a separate page without the multi step navigation.

share|improve this question
add comment

2 Answers

I would not show the email verification as part of the initial multi-step process.

I view the email verification as a necessary step between two separate processes. I think of it as such: [Process 1: Step 1 -> Step 2]. [Email Verification] [Process 2: Step 1 -> Step 2 -> etc.]

After they complete step 2 you can show a message letting the user know it's safe to close their tab and wait for the email, otherwise we don't really care if they leave it open (right?). And as Jeff suggested, once they click on the verification link you can take them directly to the first step of the next process.

share|improve this answer
add comment

Because there is no real way to control how many windows/tabs a user has open, I would not worry about it. Some user will close the window/tab when they are told to check there email while other will simple open another window/tab to continue with the workflow. On the confirmation page, I would suggest removing the the the confirmation page from the process/wizard and instead push the user right into the account/profile page. I would recommend though at least providing a message to the user at the first successful log in that the account creation / sign-up process is completed.

Something like the mockup below is what I would in-vision without fully know what you are building.

mockup

download bmml source – Wireframes created with Balsamiq Mockups

.

share|improve this answer
    
Thanks for your quick answer! Just to make sure I understand your advice: you would ad the confirmation page to the progress bar? Even if chances are that the user will not end up in the same window due to the fact that the original window wasn't closed by the user when he went to the e-mail and clicked the link that opened a new window. The end result in this case would be that there are two open windows one on step 2 and one on step 3. –  Lonneke Jul 6 '12 at 11:05
    
@Lonneke sorry, I completely miss read your question. Its bad UX to answer question on less than one cup of coffee. –  JeffH Jul 6 '12 at 13:50
add comment

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.