I have a client with a group of users which seem to have constant troubles using a menu like these two examples:
Pages (links to a list of pages in a grid from where the user has access to edit/remove page functionality)
Create new page (links to new page form)*
Page categories (links to a list of page categories)*
Create new page category (links to new page category form)*
When you hover over Pages the dropdown appears (think of Superfish dropdown). User can either click on the hovered Pages link to go to the list of pages or select any one of the other three options in dropdown (marked with *).
It seems my users (a proportional amount of them, at least 50%) have a problem clicking on/understanding how to get to the list of pages. They end up looking for a "Page List" menu option in the dropdown. It has been explained and written numerous times that just clicking on the Pages top option will get them to list (the cursor does change so that's not the issue).
A similar example would be where hovering the top item brings out the dropdown or mega menu but also allows direct click which takes you to a "landing subpage" - think of it as an aggregate in-between page.
I am now almost certain that this design is flawed.
- Your opinion, do you get it?
- Should I remove the link on top item and introduce the "Page list" option into dropdown?
- Should I leave the link on top item and in addition to that introduce the "Page list" option for users who simply don't get it?
Unfortunately my screen capture tool does not capture the cursor - so please note, the News and Posts option is clickable and goes to the list of posts and the cursor changes to hand