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I am looking for some thoughts on Customer Journey Mapping, and what makes a map that much better, as well as some examples on the net. I have found a few through my research - but was hoping for some "tried and tested" examples. I am working solo on this, and am missing a team to bounce ideas off.

The map I am working on currently has the below items per "phase":

  • User Mental Space
  • Possible User Expectation
  • Touch Points
  • Content (text and images Exit Points)
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Hi Louise. It doesn't look like you have a particular question here that you need an answer too, only a request for some examples. You won't really get useful answers without a specific question, and a Q&A site isn't the best place to request examples of 'X'. I've closed the question for now so you can tighten it up and form a specific answerable question, at which time we'll be happy to reopen it for you. – JonW♦ Jun 9 '12 at 8:45
Shame I would love to have seen these (: – Lisa Tweedie Jun 9 '12 at 12:41
My Apologies Jon. I haven't been able to find a good general site, which is why I asked. Will tighten up and re post. Thanks :) – Louise van der Bijl Jun 10 '12 at 11:08

closed as not constructive by JonW♦ Jun 9 '12 at 8:45

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