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I have a service,

I have customers,, etc.

We host a service for them on urls like

Users who are familiar with and trust it might be sent to and be worried that it is some sort of scam/fake site. (indeed, this is a common phishing method, making a domain like, users quickly see in the url and trust it).

The users are sometimes sent there from a third party, not from

We have a "What is Example Service?" thing in the footer with some explanation. How else could we reassure our users about the relationship between the two services?

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2 Answers 2

up vote 5 down vote accepted

The only thing you can do is to have a link on site leading to your site. It would be even better if the users would sign in on and they used that authentication token on Then the user would not have to worry about signing in to a different domain. You would use as an identity provider for your site - which would be more trusted by your users than having them sign in on

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what we ended up doing is have the customer make a "partner page" on their site declaring their relationship with us, and then we link to that from the "What is Example Service?" page. – John Bachir Jun 8 '12 at 15:28

Why not reverse this and host the sites on Customer A can set up a subdomain on their domain and point it to your servers. It may not be practical in your situation, but at least worth considering.

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Agree with this. Our current site isn't hosted by us, but by our current Content Delivery Network partner. It also has a long name, but that's invisible to our customers. – MSalters Jun 8 '12 at 12:49
yep, that's one solution, but not an option in this particular case. – John Bachir Jun 8 '12 at 15:25

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