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I'm looking for UX documents templates that are frequently used in the design process. Eg. Customer Journey Canvas: http://files.thisisservicedesignthinking.com/tisdt_cujoca.pdf

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Konigi have a tonne of great resources: konigi.com/tools/overview There is even a "UX" template. – corbijn Jun 1 '12 at 11:05
There is no better template than a blank canvas. Personally I abhor template documents. I tailor every document to the project in hand as I feel the constraint of an existing design/layout blocks the process of 'freethinking'. – Roger Attrill Jun 1 '12 at 11:08
"What do you use" is one of the categories of questions in the "don't as" section of the faq; since all answers are equally valid it's more of a poll than a question; answers should be solutions, not just opinions – Ben Brocka♦ Jun 1 '12 at 14:16

closed as not constructive by Matt Rockwell, ChrisF, Ben Brocka♦ Jun 1 '12 at 13:46

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Use Checklists & Library of examples, not templates.

I use my previous experience and other's templates/documents to think about what information I need to convey to my audience. Then I create my own document for the project, if a document is actually needed.

I use templates more like checklists, rather than a document template. Templates can guide you to make sure you considered various aspects of your design, but don't let a template force you into a convention. I am guilty of trying to force others to use a template, but the more complex the template, the worse I've seen it used. I saw people using the template in a way that I didn't intend to, and restricted the author in ways I didn't expect.

More important than templates, I keep a library of examples that I like to consult or re-use; that's where I see the true value.

Exception: If you template is required by process, then use your template, but add/remove sections as your process allows. If the template doesn't suit your project needs, then file for an exception to the process.

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