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What would be the ideal text for a donate button? My client would like to use "Give" as the button text, but should I urge for "Donate", as I feel this is more of the convention.

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Another alternative: A button "support xxx", where xxx is the name of the origanization. The button would take you to a page that explains the donation options. –  Bart Gijssens Apr 24 '12 at 7:44
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7 Answers

In such a specific macro case, I'd go with an A/B testing tool. Else you'll always just be guessing - nothing else.

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+1 for providing the only appropriate answer to this question and not just a wild guess disguised as a thoughtful, measured response. –  Mitch Malone Apr 24 '12 at 14:56
    
@MitchMalone Thanks :) –  kaiser Apr 24 '12 at 14:58
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'Donate' is a hyponym of 'Give', in this context it is the choice that does exactly what it says on the tin.

Also, the term 'Donate', to me, suggests a formal agreement between two parties. Using the term 'Give' may undermine that formality, and imply a less than reputable nature, which may in turn affect someone's decision to donate.

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I would go with donate, because it is a convention and people associate it with giving money to a noble cause. Give sounds like you are ordering people to give you money, which wont make people sympathetic to your cause.

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For a non-profit, the term "Donate" makes people more likely to give and reminds them that their donations are tax-deductible.

The main point here is to make the user feel comfortable giving to your non profit, "donate" is a commonly used term with non-profits. Go with donate.

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I agree with kaiser's recommendation of using an A/B testing tool. You're guessing without some data to back it up.

There is an article in the May 2012 issue of Wired magazine on A/B testing. It referenced some examples from a fund-raising website for supporting Haiti's relief efforts. They started with "Give" or "Donate", but eventually found that "Support Haiti" was the best performing text for their cause.

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I'd also think about putting the word "Now" in there. Subtle urgency might spur them into clicking. Plus a slightly bigger button with more text will stand out better.

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I think some user research might be more helpful than choosing between "Donate" and "Give". You could A/B test to find which one is the best of those two but that doesn't mean there aren't some better options. Survey or interview some potential users to see what they would expect to find and research some similar websites to see how they implement donation buttons.

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