I've been a developer for over 6 years, mainly working in the web context, and generally distributed applications, services, and also front-facing apps.

I got into programming originally through Interactive Design studies back in university, but then moved away from that as I'm most definitely not a graphic designer.

However, I really have a passion for visual arts, visual design, UI design, and user experience. When I say UI design, I mean more toward the Information Architecture side of things, as opposed to "graphic design".

With that in mind, how would a programmer such as myself make a career move into this user experience, UI area?

For example:

  • would I have to go back to school (I really don't want to do this)
  • do I just throw myself into the deep end and apply for jobs
  • can I leverage the skills and experience I have as a software developer to help get work.
  • What would a portfolio for a UI/User experience guy look like?
  • What are employers looking for when they look for this kind of position.
  • would building some UI centric apps/wireframes in my own time help?

cheers!

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7 Answers

up vote 21 down vote accepted

Start working on your 10,000 hours any way you can. That means reading up on material concerning the field, diving in and applying for a job, hacking away at something as a hobby, keeping up with industry developments, paying attention to the thought leaders (eg. Jakob Nielsen, Jared Spool, Steve Krug, etc) and asking lots of questions. So I'd expect to see your reputation here go up quickly!

You don't need to go back to school unless you want to, which you don't, so skip it. Instead, read books, blogs, and attend conferences and events. Leverage your approach to the field from an engineering point of view as an advantage other visual or UX designers don't have: you know how the guts of software works and have a much clearer idea of constraints and limitations introduced into an architecture by technology. This angle can be a much needed ground in reality for many design teams.

Portfolio

A good portfolio for a UI/UX designer consists mostly of stories. You encountered such-and-such problem in such-and-such situation and considered a bunch of different variables in order to offer a certain solution. As you can tell from answers on this site, with UI/UX there can be many possible solutions to a problem, which is different from engineering where there is frequently a solution that was intended by the creator of the ecosystem you're working in.

In this field, however, things are more subjective, and the only way to solve problems is through experience and common sense. The experience part takes time, and common sense is something that gradually evolves from having seen a lot (which you probably have if you've been using the Web for the past 10 years). So you should be on the lookout for great UI/UX and start building an encyclopedia in your head.

Aside from stories, make sure you have a clear idea in your head of what platforms you know. There's a big difference between designing a UI for a Winforms desktop app compared to an iPhone app. If you can demonstrate knowledge in both areas, congrats, you're special.

Employment

It's hard to say what employers look for in "User Experience Designers". Personally I try to stay away from that term as it's so broad (like "software engineer") that it doesn't really specify what you're doing. Instead, try to specialise your knowledge and let that give you a head start. The user experience field is all about overseeing many things and making the best decisions based on carefully assessing different variables (business logic, user needs, technical requirements, etc), which hopefully lead to the best decision for the user.

User research methods are important, so brush up on them but don't obsess too much. Make sure you expose yourself to testing. User testing, usability testing and remote testing are important and you should familiarise yourself with each of them, even if you do it Steve Krug-style.

Hope that helps. You'll get other answers telling you something completely different, and they'll all be as valid as this one, which is typical of the field. (Unless someone comes in and says you should go to school or fry - they just don't know what's up. ;))

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+1 - I'm a huge fan of Gladwell. He writes very interesting and thought-provoking books. – Virtuosi Media Oct 7 '10 at 16:57
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+1 wow, great answer dude, thank you! – andy Oct 7 '10 at 23:35
What's "Steve Krug-style"? – Quamis Oct 8 '10 at 12:55
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Steve Krug is the author of Don't Make Me Think and he often advocates "hallway usability testing", eg. doing tests without needing expensive labs and procedures. You can test your app by just grabbing someone in the hallway and observing them as they use it. – Rahul Oct 8 '10 at 12:57
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I agree with Rahul, some very good points there.

Having a solid background as a developer helps me a lot during my work as a user experience designer (I used to develop websites, but quickly moved to UXD). You know the techniques (and their limitations) you work with. In my opinion this helps you design (technically) realistic products that are possible within the scope and used techniques during a project.

And maybe even better, you know the language programmers speak. Designers and developers often clash because of how different they think. Being able to 'speak their language' greatly benefits your day to day work, at least it does for me. This comes in handy during internal meetings with managers and developers, but it can also help you during meetings with clients.

As a resource, here are some good UX related websites to read:

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+1 cool, cheers for the link! – andy Oct 7 '10 at 23:37
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Mostly agree with what Rahul said - but I'd like to especially emphasise one thing.

Practice doing user experience work. Practice it a lot.

Reading blogs, books, papers, and courses are all great. But knowing how to apply that knowledge is a different thing. The real learning comes when you try and apply your knowledge, make mistakes, and fix 'em.

You don't have to have a UX related job title to do UX work. Start looking at your current projects. Look at ways you can make the front-end better. Lobby for some lightweight usability testing. Talk to users and see if the design of the software fits in with the users mental models. Poke. Tweak. Experiment.

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+1 good call on the "doing", thanks man – andy Oct 7 '10 at 23:36
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I work with a LOT of developers. They are highly intelligent and have a certain logical mindset that makes them very good at being developers. It's easy to believe that everyone thinks like you do, which I can assure you they do not.

In addition to what the others have said, I would suggest that you spend time watching users. Get inside their heads to see how they think. Observing usability testing would be invaluable to you. I've spent almost two decades as a UX designer and I'm still surprised during usability testing at what is hard and what is easy for some users. Equally as interesting is what they want and don't want in an interface.

Once you've mastered getting out of your own head and into others' heads, information architecture is a lot easier.

As for a portfolio, demonstrating that your development work (current and future) is influenced by your mastery of UX and usability best practices is crucial. Work on re-framing your resume and portfolio with the right "UX" vocabulary.

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+1: thanks jk, great advice! Yeah, I'm gonna push at my current place to work more on user facing apps and start from there. The user watching is also great advice... if on my very very simple site whenever I see someone using it, I can immediately see several things to change, to make it easier. thanks again! – andy Oct 10 '10 at 22:15
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Find the archetypes that lives within you:

Trainer/Author Coder Lead Techonologist

Then see how much percentage of these four archetypes occupy your attention when you are in your best flow.

There are Branches in the Interaction Design disciplines... some of them relate more to strategic perspectives related to value proposition and business modeling aspect of product-service design, other requires Modelization Skills to fully represent Interactions between user-interface. Of course knowing how to sketch and flesh out UI components is Key to any successful UX advisor-planner-designer... then of course if you know how to develop meaningful and useful product-services... maybe you can also make it Usable, Accessible and Measurable.

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I think the first step is to start caring about user experience. So, empathy, basically. That should be the main drive of any UX effort. If you feel you're starting to have that already then I'd say you're on your way and the rest is practice, learning from good examples, reading, etc. But that first step is a necessary condition, and often is sufficient to make sure your application eventually has good UX.

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The best way to make the transition, as adrianh has said, is to do it. If you're passionate and interested, it shows.

So bug companies you respect for an internship. The might just say yes. Find out what they might need some help on. We had someone do that to us and we eventually gave her a job because she was so clearly passionate about user experience.

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