Take the 2-minute tour ×
User Experience Stack Exchange is a question and answer site for user experience researchers and experts. It's 100% free, no registration required.

This might be a no-brainer but I can't decide whether the 404 error page should link back to the page, from which the user has come, or should it direct to the main page where the user can navigate to any part of the site? Making links to previous pages is really hard to implement since I will need to incorporate some sort of session cookie or something to track the previous URL.

share|improve this question
    
Actually, you can simply add the parameter onClick="history.back()" to the link on the 404 page to go back. –  dnbrv Feb 24 '12 at 22:54
    
Had you searched for 404 error before posting the question, you would've found this question: "What image and message use in the "Not found" page (404 error page)". –  dnbrv Feb 24 '12 at 22:56
    
Thats good point but will that JavaScript work with https pages,just wondering. –  Mervin Johnsingh Feb 24 '12 at 22:56
    
@dnbrv I did see that question but I felt my question was different since I was talking about the navigation and rerouting –  Mervin Johnsingh Feb 24 '12 at 22:57
    
Navigation & routing of error pages is still content. Besides, if the question isn't worded exactly the same, the answer to that question is rather extensive. –  dnbrv Feb 24 '12 at 22:59
show 1 more comment

3 Answers

up vote 6 down vote accepted

Well I think I just found the answer to my own question but I'll be glad to listen to other inputs too ,I believe having a sitemap of the various links on the site would help or atleast a sitemap of the main pages on the site (if the site is too large to have a full fledged sitemap on the 404 page)

Heinz ketchup does this really well

Direct link here

Direct Link here

share|improve this answer
    
+1 for the research; one more for finding a good answer. –  Kris Feb 25 '12 at 9:41
add comment

Assume that a user is as likely to land on a 404 page from a search engine as they are from a page on your site (more likely, actually). That being the case, the most logical place to take them is the home page. (You might also take them to a search page, but only if you think that's a better experience.)

share|improve this answer
add comment

My dream 404 page would be one with a search field in it, so that I could just type in what I was trying to get to.

share|improve this answer
2  
Also, it wouldn't have the words "Error 404" anywhere on it. It would have something more human-friendly like "page not found". –  Andrew Bacon Feb 24 '12 at 22:08
add comment

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.