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Is there any (software) framework or company that offers "Customer Experience Improvement Program" (CEIP) like Microsoft uses it?

I think this should enable software vendors to do thinks like that: http://blogs.technet.com/b/office2010/archive/2009/11/03/data-driven-engineering-tracking-usage-to-make-decisions.aspx

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CEIP is a very expensive and complicated undertaking since it requires not only collection of large amounts of data but also anonymizing, storing, and analyzing it. –  dnbrv Jan 10 '12 at 13:47
    
Agree. Thats exactly what I need. But where to get it without reinventing it all? –  Uwe Jan 10 '12 at 13:48
    
+1 great question –  Naoise Golden Jan 10 '12 at 19:28

3 Answers 3

You can use Gibraltar, like Kevin says. Also you can use SAS. I recommend you to read this article in Wikipedia.

What you need is called Runtime Intelligence. It's a mixed of two disciplines: business intelligence (BI) and Software Development Life Cycle (SDLC). Gibraltar is one of this kind of software.

Also you can use: Trackerbird Software Analytics; Microsoft Visual Studio 2010 Dotfuscator Community Edition; Software Statistics Service.

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I think that Deskmetrics is an awesome tool for creating CEIP's. It is a web-based analytics platform (like Google Analytics for desktop software) that helps developers and companies understand how their desktop software is being used. It's a great way to increase software quality, and identify improvement opportunities. I strongly recommend it.

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Gibraltar is a good option if your software is written in .NET.

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