Suppose we have a horizontal menu at the top of our website like this:
products | pricing | help | login | 800-555-1234
When is it appropriate to combine help/support with contact us?
We want to keep our menu clear with as few options as possible. While currently it is clear how to get help (as in self-help from forums and online documentation), is it clear how to get support by contacting us?
Where do these two contexts merge, and how can this relationship or distinction be clearly presented to the users?