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I have been doing a fair amount of research on Self-Service Technology (SST or kiosks) UX best-practices within a retail environment and how people behave within that context.

I would like to expand my knowledge within this field.

  • So could you help me with any good articles or research papers that you have read which have good value?
    • eg. ethnographic studies, mobile-in-retail research, cognitive psych for retail/kiosks.

(Try to summarize the sources you link to so that people who look at this after would be able to see what they want to read at-a-glance of your answer.)

UXSE questions from before that I am reading:

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up vote 3 down vote accepted

Have you looked at some of the research papers at

There are some interesting articles there and though they might be not specific to what you are looking from a retail perspective ,they do provide insights into the cognitive aspect of kiosk specific design and how that influences interactions

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Thanks that is really helpful. – JeroenEijkhof Nov 29 '11 at 19:23

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