We are doing a limited BETA release of our application and have been asked to create a online survey for the users to complete at the end.
I am not a fan of the survey approach to gathering information. I have found it difficult to get useful information out of it.
Does anyone have any guidelines or resources that give examples of questions that have been shown to give useful feedback.
I imagine the sort of feedback they are wanting is around "does the app meet your needs" etc.