I'm currently working on a redesign of our company support page. The focus is to move towards a search orientated experience, but there's been some debate about which elements to keep there and which to remove.
Essentially we've got:
- Search bar
- Common topics
- Link to Knowledge base
- Link to Contact form
- Community Q&A
There's been some debate as to whether we should leave the Q&A there, or remove it to reduce clutter.
Are simpler pages proven to be more effective? Can search bars be more effective than providing suggestions?