We have a web application that allows users to query a database.
The results are returned in a breadcrumb style interface.
We brought this change in at a new version, and assumed it was self-intuitive enough for our users to understand (we provided some docco on how to use it as well).
We have had some feedback from our users that they do not know where to click on the new interface.
Other users seem to be ok, but we take any critical feedback seriously, and not too sure if we should change anything here or not.
We use the old school approach of symbolising the clickable element in the breadcrumb with the blue & underlined approach:
When you click the link, you get this:
To me and the devs, this is obvious. The correct answer could be that you also agree, or perhaps you can suggest a better more self intuitive approach to make it look like its clickable.
One user did make a valid comment:
"The new breadcrumb format is actually more like a trail, or a “where have I been” rather than “what is available”