Take the 2-minute tour ×
User Experience Stack Exchange is a question and answer site for user experience researchers and experts. It's 100% free, no registration required.

I've noticed that when Google and Facebook roll out a new interface they often either allow users to opt out of the new look for a brief period or they delay the release but allow users to opt in to the new interface. As an example Google Docs recently changed and gives this notification: enter image description here

Google seems to be using this to collect data on why people prefer the old layout, as this notification now pops up if you switch:

enter image description here

I'm wondering what the practical reasons are for allowing users to hold back on changes like this. Is it just an opportunity to survey why users do or don't like a change (Google often takes advantage of this possibility) or does it actually allow users to better adapt to what would otherwise be a sudden change? Does it actually lessen the blow or does it simply put it off when users decide not to use a new interface?

I'm not talking about interfaces that allow you to chose between "new" and "classic" interfaces forever (like how Windows 7 allows you to select a "classic" look), but rather when there is only a grace period where you can chose which interface, after which you are forced to use the new interface. In web design in particular the "old layout" option appears to fade away quickly.

share|improve this question
1  
btw, admire the subtle way google makes you feel like you are some stoneaged fossil for not wanting to change. –  Inca Oct 10 '11 at 17:25
1  
I wasn't sure if I found it patronizing or helpful, and I kind of admire that, but I'm one of the people who love new shiny things –  Ben Brocka Oct 10 '11 at 18:29

4 Answers 4

up vote 8 down vote accepted

It gives the users a sense of control. Rather than having new changes get forced upon them (which they eventually will anyway) it allows those who are curious to check it out, and maybe even suggest the new version to others.

While either way they may not be very receptive to the new changes, at least they will have a slight sense of power in that decision.

share|improve this answer
2  
+1 Good point about the sense of power –  JohnGB Oct 10 '11 at 18:03
    
I do like the point about the sense of control. Even from my end I liked being able to look back and see exactly what changed, even though I wanted the new layout. –  Ben Brocka Oct 10 '11 at 18:30
    
"Rather than having new changes get forced upon them" cough Facebook... –  Andrew Davis Oct 11 '11 at 20:15

It doesn't necessarily help them adapt, it does help them in choosing when to spend the time to do so and not having the change forced upon them when it might be terribly inconvenient to figure out where things went...

share|improve this answer
    
+1 Good point about choosing when to learn. –  Matt Rockwell Oct 10 '11 at 17:49

I suppose it can be a way to get some feedback on the new design, and understand what proportion of their users like the changes ( or more to the point, how many people don't like it, as most people will just accept the new style ). It gives them a chance to modify or adapt before they role out the new style for everyone.

share|improve this answer
    
I think it is a good indication that they do not want to simply foist a new style on everyone, without giving the users a chance to commment. Of course, it may be that they never make any changes, and this indication is false, but the idea is there. Or, in a more cynical attitude, it saves them having to do proper user testing, by getting their users to do this for them. –  Schroedingers Cat Oct 10 '11 at 20:04

One thing which wasn't mentioned so far:

In case of productivity tools like GDocs, it is a very likely scenario that you arrive to the app to get some urgent work done. If you are greeted with a completely new UI while the deadline is there, you would probably just want the old UI back in an instant and wish to be let alone finishing your task.

share|improve this answer

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.