Take the 2-minute tour ×
User Experience Stack Exchange is a question and answer site for user experience researchers and experts. It's 100% free, no registration required.

We designed a new "Edit personal details" form in our system that allows the user to change his e-mail.

Changing an e-mail sends a verification mail to the user's mailbox, and only after verification - the new email overwrites the old one.

We want to display to the user that he needs to validate the email for the changes to take place and also inform him of the chance that the verification email was redirected to his junk-mail.

Where should we put this message?

Should it be put as the email field's tooltip?
Should it be written in the confirmation dialog ("Your changes are saved. Please confirm email...")?

share|improve this question

2 Answers 2

up vote 5 down vote accepted

Tooltips are most commonly used on hover to indicate what clicking on an icon or link will do; this way a user can "investigate" the button and know what it does before clicking. As Microsoft's guidelines put it, "Tips help users understand unknown or unfamiliar objects that aren't described directly in the user interface (UI)." It's not a good way to express more general information, a tooltip should refer only to explain how to use a single element of the interface.

Tool tips also have some other downsides that make them less than ideal (See "the downside of tooltips"), longer ones in particular are hard to read, and keyboard or screen reader users may miss them as they won't "hover." More importantly your users probably expect to know exactly how to use an email field, so they won't look for a tooltip.

On the other hand the confirmation dialog is pretty perfect for this role. A confirmation dialog has the advantage of calling the user's attention to what they have to do now; the tooltip in this case will tell them what they have to do in the future, if they read it. The confirmation is after the form, so it's simply telling them what to do as a next step, and you know it will be presented so you avoid the pitfalls of the tooltip.

As an added bonus, you can set up your system to only display the confirmation message about the confirmation email when it's necessary. If a user doesn't change their email they'll never see it.

share|improve this answer

Tooltips should guide the user's input, not provide follow-up assistance.

Your verification message should sit within the confirmation dialog. As the verification message is requesting action, you should consider changing the appearance of the message in order for it to stand out.

share|improve this answer

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.