I am developing a 5 step process for a health insurance provider for an international audience.
currently this is a display with three states: 1) completed 2) current step 3) future state (greyed out and inactive)
To navigate, you can go back or click the continue button to move through the process (post-validation) but was wondering why so few sites have the progress tracker as a display rather than a control?
Am also wondering whether I should stick with numbered steps only (for international comprehension) or have numbers AND words? any views would be vey much welcomed.